Feature · Observability
See what is actually happening - not what you imagine.
Gatebold traces every PunchOut, cXML and OCI transaction. Payloads, timings, errors, correlation IDs: teams finally have facts in front of them.
The problem
Without observability, PunchOut support is binary: it works, or it escalates.
The Gatebold approach
Six elements that make diagnosis factual.
Transaction-by-transaction history
Every PunchOut session and every PunchOutOrderMessage is preserved, filterable by buyer, date or status.
Browsable payloads
The actual incoming and outgoing cXML or OCI payload is readable in the portal. No more reconstructing from scattered logs.
Correlation IDs
A single transaction is traceable end-to-end, from Setup Request to PunchOutOrderMessage delivery.
Automatic DTD validation
Every cXML payload is validated against the official DTD. Non-conforming documents are flagged with detailed errors and line numbers.
Structured error codes
Every PunchOut error is identified by a structured code (GBD-PO-XXX) communicated to the buyer and visible in the portal. Support identifies the cause in one second.
Real-time status
Each session status is updated in real time: Setup Request received, Magento session launched, cart returned, sent to buyer system. No dead zones.
Benefits
What observability changes concretely.
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Autonomous support
Support teams answer users from the facts. Fewer tickets bouncing back to developers.
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Better-qualified incidents
A developer no longer wastes half a day trying to reproduce a case. The actual payload is available.
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Production confidence
Past payloads are inspectable in detail. A mapping change is validated by comparing before and after directly in the portal.
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Audit and traceability
Every exchange is dated, typed, attributable. A real asset for governance and compliance.
Want to see it in action?
A portal demo is enough to see the value. 30 minutes, no commitment.